At Tailorly, we take pride in delivering your carefully selected fashion essentials with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that every item—from versatile tops to stylish bottoms—is packaged securely to maintain its quality during transit. We partner with reliable carriers to provide a seamless shipping experience, whether you're refreshing your everyday wardrobe or adding statement pieces for special occasions.
Orders are typically dispatched within 1–2 business days after payment confirmation, excluding weekends and holidays. During peak seasons or promotional periods, processing times may extend slightly, but we’ll always keep you informed via email updates.
Delivery timelines vary based on your location and carrier availability. For domestic shipments, expect your order to arrive within 5–10 business days after dispatch. International deliveries may take 10–20 business days, depending on customs processing. Note that unforeseen circumstances like weather disruptions or regional holidays may occasionally cause delays.
We recommend placing orders well in advance for time-sensitive needs, as all stated timeframes are estimates and not guaranteed delivery dates.
We offer transparent and competitive shipping rates tailored to your order value:
Shipping fees are calculated at checkout based on your cart total and destination. No hidden charges apply.
We currently ship to most countries across North America, Europe, Asia, and Oceania. Some remote locations or areas with postal restrictions may be excluded. During checkout, our system will automatically verify whether we can deliver to your address.
For customers in regions with complex import regulations (e.g., certain Middle Eastern countries), additional documentation may be required. We’ll notify you promptly if such requirements apply to your order.
Once your order ships, you’ll receive a confirmation email containing:
Track your package in real-time through our website’s "Order Status" page or via the carrier’s mobile app. International shipments may show limited tracking updates until they reach your country.
While rare, delays can occur due to logistical challenges or customs inspections. If your package hasn’t arrived within 5 business days of the estimated delivery date, please:
For lost packages confirmed by the carrier, we’ll either reship your items (subject to availability) or issue a full refund—your choice.
International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges vary widely and are determined by local authorities—not Tailorly. We declare all packages with accurate product descriptions and values to comply with global shipping regulations.
To avoid surprises, we recommend:
Note: Refused shipments due to unpaid duties will incur return shipping fees deducted from your refund.
